Emotional Intelligence

Employees with high emotional intelligence can manage his or her own impulses, and also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation or resolving customer complaints in a customer service role. This book will give you the tools you need to:
  * Communicate with others effectively
  * Manage change well, solve problems
  * Use humor to build rapport in tense situations
  * Be emotionally intelligent in your workplace